Our restaurant
Contact Us
& Frequently Asked Qu's
The best way to check
prices, availability, or to make a reservation is to via
our online booking engine.
If the answer to the most
frequently asked questions isn’t listed below, please see the bottom of
this page for our contact details and we are very happy to help.
Frequently Asked Questions
1. Where are the nearest
sandy beaches?
There is no sandy beach at the hotel but you can still use our seaside
deck to relax, sunbathe and swim or snorkel in the sea. Our favourite
sandy beaches to visit are: Almond Bay (10 min drive) and Manzanillo
Bay (15 min drive) . We offer a once daily complimentary shuttle
service than can drop you at (and pick you up from) anywhere on the
island, or for extra flexibility we can help you organise vehicle or
scooter rental.
2. Do you offer all
inclusive packages?
No we don’t, our rates include breakfast.
3. Can I make a reservation with you that includes all the flights and transportation?
No, but we can happily recommend some of the travel agencies we work
with closely if you would like a recommendation.
4. Are there taxes
in addition to the rates? No, San Andres archipelago is a tax free
zone, so
there is no taxes for any clients to pay on top of anything.
5. Are credit cards
accepted? We accept MasterCard, Visa and American Express. Most other
places on Providencia island don’t accept cards though. It’s best to
bring some
pesos, or a debit card that will enable you to take cash out of one of
Providencia islands ATMs.
6. How do I get from the
airport / port to the hotel? Taxis await all incoming
flights from San Andres Island and the journey to Deep Blue takes less
than 10 minutes. All
taxi drivers are bi-lingual and they all know where to find Deep Blue.
Only taxis are permitted to collect guests from the airport – by law we
are unable to collect our guests ourselves.
7. Can you arrange anything special for honeymoons, anniversaries or
birthdays? Yes, please read about of romantic packages.
Please let us know if you would like to make the romantic package a
surprise for your partner.
8. How do I travel to
Providencia Island? Please see the section on getting
to Providencia Island.
9. What's the baggage
allowance on the Satena flights
from San Andres to Providencia? You're allowed 10kg per person but it's
almost always possible to bring heavier bags and pay a small excess
baggage fee in the region of USD $1-2 per additonal kilo. There is also
a luggage lock-up facility at San Andres airport. During peak
high season (e. Christmas, New Year, Easter Week) is can be harder to
bring additional bags so you are advised to only bring one suitcase
during that busy period.
10. What are the cancelations
and payment conditions? Please see section
2 of our terms
and conditions.
11. How do I get the best
rate? You will always get the best rate
booking with us directly via our online
reservations engine. We encourage all of our clients to book
this way rather than via other travel websites. If you check-out our FaceBook
page you might get wind of some of our occasional low season
promotions.
Email
Reservations
department: res@hoteldeepblue.com (to make a reservation is is
best to do so via
our online booking engine)
General enquiries:
mail@hoteldeepblue.com
Check
your Spam box if you don't receive a reply, especially those using
GMAIL
Phone
Phone the hotel
reservations department
on 0057 3153248443 or 0057 3214582099.
Phone
lines are occasionally down due to our remote location.
Address
Deep Blue
Maracaibo Bay
Isla Providencia
San Andres Islands
Colombia.
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